Banking Case Study
Innovating using a digital first operating model
Use an agile, scalable and secure digital fabric that transforms your customer relationships
Background
A prominent financial institution, faced challenges in maintaining reliable and secure connectivity across its branches and digital platforms. The bank aimed to enhance customer experience, ensure compliance with stringent banking regulations, and improve operational efficiency.
Solution Implementation
Enhanced Internet Connectivity
Our client adopted H2NET's Enhanced Internet with deterministic routing to ensure reliable and high-speed connectivity across all its branches and digital platforms. This upgrade provided consistent and predictable network performance, minimising downtime and improving customer experience. This also increased the uptime of their ATMs (Automated Teller Machines) which meant keeping this essential service available for the vulnerable in society who cannot be cashless.
Cloud Hosting for Critical Applications
To support its critical applications, our client leveraged our Any Cloud Access technology where they were able to take advantage of hosting applications in the cloud, providing scalability, flexibility, and high availability, ensuring that essential systems were always accessible and could handle increased demand during peak times. This transition also facilitated disaster recovery and business continuity planning, and allows our client to meet their regulatory requirements for availability and access.
H2 SD-WAN
The bank chose H2 SD-WAN to enhance security and manage network services effectively. H2 SD-WAN provided secure, optimised, and reliable connectivity, protecting sensitive data and ensuring compliance with industry regulations. One of the many standards and regulations that our client adheres to is the Payment Card Industry Data Security Standard (PCI DSS) standard to protect cardholder data. The bank implemented robust security measures, including encryption, access controls, and regular security audits, to maintain compliance and safeguard customer information. As part of their compliance, the bank also adhered to other relevant banking regulations and standards, such as GDPR (General Data Protection Regulation) for data privacy, AML (Anti-Money Laundering) regulations to prevent financial crimes, and the FCA's (Financial Conduct Authority) BCOBS (Banking Conduct of Business Sourcebook) with respect to the activity of accepting deposits from banking customers in the UK. These compliance efforts underpinned by H2 SD-WAN ensured that the bank operated within legal frameworks and maintained customer trust.
Outcome
Enhance Customer Experience
With Enhanced Internet connectivity, Any Cloud Access, and H2 SD-WAN, our retail bank client significantly improved its customer experience. Real-time data access and seamless communication allowed for better service delivery, reduced wait times, and personalised banking experiences, resulting in increased customer satisfaction.
Improved Operational Efficiency
The implementation of advanced connectivity solutions and end-to-end SLAs contributed to improved operational efficiency. Reliable and secure network performance enabled the bank to streamline its processes, reduce operational costs, and enhance productivity.
Robust Security and Compliance
By adhering to PCI DSS and other banking regulations, our client ensured robust security and compliance. The bank's proactive approach to data protection and regulatory adherence minimised risks and maintained the integrity of its operations.
Conclusion
This retail bank's adoption of advanced connectivity solutions transformed its operations, enhancing customer experience, operational efficiency, and security. By leveraging Enhanced internet, Any Cloud Access, H2 SD-WAN, and end-to-end SLAs, the bank achieved significant improvements in its services and compliance, positioning itself for continued success in the financial industry.
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